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我院酒店管理专业同学在实习中获酒店嘉奖和客人表扬
发布者: 发布时间:2016-10-20 阅读量:0

    我院2013级酒店管理专业同学在酒店开始专业生产实习以来,实习表现优异,近期捷报频传。 

龚海燕同学获杰出实习生嘉奖 

   龚海燕同学在深圳瑞吉酒店专职管家部实习,实习表现优秀,被评为20168月深圳瑞吉酒店“杰出实习生”,获得了总经理亲笔签名的证书以及酒店价值1000元的双人自助晚餐券。 

 

龚海燕同学(左二)与酒店获奖同事合影 

 

龚海燕同学的获奖证书 

龚海燕同学实习小结节选: 

    “工作中对待客人要never say no,无法满足客人某项要求时,要尽力给客人提供代替方案,而不要直接拒绝客人。” 

“我觉得其实你的努力是有人看在眼里的,而你要做的就是做好自己职责范围内的事,并创造让别人知晓的途径:GEI就是之一。你要让客人结束酒店旅程之后还能记得你并将你写进住客体验中,需要你在面客时极大地热情,并能抓到客人的点提供个性化服务甚至是预期服务,这是至关重要的。”  

  

孙晓同学的出色服务获得客人的诚挚感谢 

  孙晓同学在深圳四季酒店礼宾部实习,近期酒店管理层收到转发至四季酒店集团亚太区酒店运营总裁的顾客表扬信,并张贴在员工公告栏给予表扬。客人Richard and Gina Headrick 在信中对孙晓同学(Alan)在客人入住期间的出色服务表示感谢,并把表扬信发了四季酒店集团亚太运营总裁Mr. Rainer Stampfer 

 

深圳四季酒店员工公告栏张贴的表扬信 

 

孙晓同学与Mr. Richard Headrick在酒店门口的合影 

孙晓同学实习小结节选: 

   本月中让我最难忘的应该是Mrs. Headrick夫妻了,他们和蔼友善,是我接进酒店,引领办理入住和送的行李。Richard一下车就热情的与我握手并且介绍妻子Gina给我认识,之后的几天每每见面都十分的热情友好,为我介绍他公司的员工、中国合作伙伴。我为他们准备了一个小礼物,一对人物脸谱书签,他们收到后非常兴奋的举着拍照。他们准备912号退房去西安,我恰好11-12号休息,10号晚上他来找我,送给我一件他公司的制服作为回馈礼物,并问我第二天能不能见到我,我说接下来两天休息,他感觉很遗憾,说自己准备十二号退房,最后我决定十二号一早去送他们,他很开心。十二号一早,我早早的赶到酒店,换上制服等待他们下楼,在送他们去机场的路上,他们一直在哭,我们聊了很多:以后的工作规划,是否有兴趣出国工作,在四季酒店还会工作多久以及一些旅游信息等等。对于工作的规划我说暂时还是学生,没有想好,我告知他会在四季工作到一月份。他说将会回来看我,问我之后会去哪里,我说会回家过年,并邀请他去辽宁做客。得知他们这次会去蒙古,我也将自己之前去过的经历和他做了分享,告知他一定注意防寒保暖,他们是基督徒,密西西比人,没有感受过那种冬天的冷冽。最后到达机场办理完Check-in以后,在安检门口,他告诉我,他们在国外开了一家酒店,并把网址写给了我,让我回来查看一下Ramon’s village resort.拉蒙的乡村度假村,一个岛屿上的度假村。告诉我他们走过了全球95个国家和地区,我是他们见过的最棒的礼宾。离别前夕,他们再次哭泣,拉起我的手为我祷告,这一次我也忍不住自己的泪水,我感谢他们对我英语水平和工作能力的肯定。 

客人表扬信全文: 

Mr. Rainer Stampfer  

President of Hotel Operation in Asia Pacific  

Four Seasons Hotel 

Singapore 

Dear Mr. Stampfer:  

My wife, Gina and I stayed at the Four Seasons Hotel Shenzhen from August 23 through September 12 and loved every minute.  

From the time Ben picked us up at the Mandarin Oriental in Hong Kong until the day we left your hotel, we were treated like royalty.  

A young man named Alan, one of your bell boys, along with another bell boy named Jackson were the first of the dozens of staff members we got to know personally over the course of our stay. All of them were exceptional. I wish I could name each of them by name, but I would certainly leave several out.  

A couple, however, do need to be mentioned. Joseph, Eaton and Lenson were phenomenal. Emily, Regina and all the girls in the restaurant made us feel like family. Then there is Alan. What a kind and gracious young man.  

Two days before we were to leave Shenzhen he brought us a gift. It wasn't a 1,000 RMB gift, but we could tell it was from his heart. With tears in our eyes, we accepted his gift and then he said he wanted to come back on his day off and tell us good-bye. Not only did he come back, he accompanied us to the airport and made sure we were safely through immigration.  

He never asked for compensation of any kind, nor would he accept any when we tried to give it to him. We finally made him take a few RMBs to pay for his transportation home and to buy the wait staff a couple of pizzas, like Gina and I had done for them late one night.  

We own a small resort on an island in the Caribbean and we know the importance of service. Until our stay at your place, we had never experienced any hotels' service that could equal ours. Congratulations Mr. Stampfer you have done it.  

We loved what we experienced at your place and, Lord willing, we'll be back.  

Two very satisfied guests, 

Richard and Gina Headrick 

 
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